State Farm® Insurance Agent Joline Banks

"Dishonest. Go elsewhere people."

"UPDATE TO RESPONSE FROM OWNER: Per J. Banks, "It is an exterior survey where they take pictures" and "State Farm routinely surveys homeowner's properties to make sure there is no combustible shrubs or trees close to the home." Since both are located internally (interior) of my home, then why was I required to take photographs of my "fireplace" and my "electrical panel" as part of the survey/inspection? Am I to believe State Farm is concerned about a 'shrub or tree' growing inside my electrical panel and the inside of my fireplace? I have been with S.F. for several years. Having said that I decided to make a change because my local agent/staff forgot (?) left my on-time payment in a drawer after I personally walked in to make the payment, resulting in me getting a default notice. When I called the manager she did NOT apologize but acted like she was GOD and said to me, "they're not going to cancel" I resented the fact that, although I physically walked into their office and made the payment on time - they did not process it timely, resulting in me making another trip to their office to find out what they did with my payment...FAST forward, I attempted to find another agent with posted in-office hours on their front door, however, they did not honor their own office hours (I waited outside, but no staff showed up). I then attempted to find a third agent by phone who promised to follow up with me but never did. So, I finally transferred my auto and homeowners insurance to J. Banks INS and FIN SVCS. I walked in to personally pay my auto premium - less than 1 month later I'm being directed to do a "survey" (inspection) of my home, including photos, etc. I have NEVER filed a homeowners claim with S.F. or any other insurance company for my home. I have asked colleagues, neighbors, family if they have been subjected to this type of request - NOBODY I know of has had to do what they demanded of me. I read online that this is legal, however, mostly red flagged if the homeowner has filed claims, neighbors complain, unkempt yard, etc. I have never paid my homeowners premium late. This, also, is a threat to my coverage and has left me vulnerable because they can arbitrarily decide to cancel my homeowners' insurance. It is more than obvious that although each office is independently owned and operated, they ALL have one thing in common - they're lacking professional business practices! One of the above was playing profane laced music on the office radio, another did not honor their own office hours and one did not follow up timely as promised - what is going on with S.F.? I have filed a complaint with the Department of Insurance. There is something afoul in this latest situation demanding that I "survey" my home and I want to know why me !?!"

"Sandra Leon was very helpful and very quick. I really appreciate that. Thanks!"

"What a pleasant aspect of my recent move to Walnut Creek from out of state! The transfer of my account was accomplished quickly, professionally and cordially. Brianna's beautiful voice and friendly demeaner reminded me of the southern charm of my former agent in Georgia."

"My representative Brianna was able to help streamline and reduce the stress of my situation, allowing me to look forward to the next steps anxiety free."

"I've been a client of Joline's for 30 years. She and her staff have always been friendly, helpful, and understanding. Especially during life-changing moments that have insurance implications - everything from insuring a new teenage driver to changes due to divorce. I know that should something bad happen and I need their services - and I have! - I can count on them to help me through it. I couldn't ask for anything more!"

"I’ve been with State Farm for many years and I have nothing but good things to say about Belinda from Joline Banks office. With having multiple policies, Belinda is always happy to help me with any questions I have. She’s professional, patient, and very knowledgeable in the insurance field. I highly recommend this office for any insurance needs you may have."

"Belinda is one of a kind! She is very patient and knowledgeable. I'm happy I chose State Farm Insurance."

"Sandra went out of her way to make sure my request was completed."

"I had a recent sweet experience with Belinda Cerda she was very helpful and after talking to her I was smiling"

"Belinda Cerda from Joline's team is a real pleasure to work with. She's very competent, professional and takes the time to answer all your questions."

"Brianna at Joline Banks' office went out of her way to chase down an answer about whether the DMV would allow registration of cars, given State Farms' 14 day temporary hold policy (which is a TERRIBLE policy for consumers, who are increasingly trapped between the State of CA and insurers dialing back insurance offerings). I was impressed she did the legwork and called me right back. Good news was DMV accepted the temporary card. 👍"

"Sandra was very helpful to add our new vehicle and send me additional information that I had requested in a timely manner."

"Belinda from Joline's team has been amazing to work with. Incredibly responsive, professional, and helps answer all my questions. Highly recommend for your insurance needs."

"For the past several months, Brianna has been great to deal with. Very competent and professional. We have appreciatewd her vwery much. David R"

"Joline and her team - Sandra, in particular - are phenomenal! Super responsive and helpful! I appreciate their services and attentiveness very much!"

"So my first ever considering life insurance or any insurance. I had to make a decision and figure it out. I had called around and didn't get much help. But, finally found state farm and this amazing branch. Got in contact with Brianna that works there. She was absolutely amazing and walk me through info I needed, pricing, and what will be ask of me. I was very happy and felt comfortable with all the information she gave me. We set up an appointment and I went in. Met with Brianna and she had her boss Joline talk to me and go in depth with life insurance. She explained it so well and I felt very confident about getting it. Both of them cared, listened, and answer my concerns. And it was very easy and painless. If you need help and guidance on any insurance needs. Please check out state farm, Brianna, and Joline. Such a pleasure. Thank you."

"Had a very pleasant experience with Sandra Leon in discussing my insurance needs. Patient, understanding and she explained in detail different options to satisfy my needs."

"I have State Farm roadside service. Used it out of town and was not happy that I had to have out of pocket costs. Sandra listened to my unhappiness, she totally took care of my problem and issued me a refund check. She was very understanding and cleaned everything!"

"Brianna was so helpful throughout the process of setting up my renter's insurance! She explained everything very thoroughly and was prompt with communication and follow-up. I would highly recommend her!"

"I can’t thank Jolene and Sandra enough for always being there for our family when we need them! Our truck was recently stolen and then recovered. State Farm has seamlessly taken care of everything! You don’t know what you actually need until you need it! What a relief to only make call!"

"Sandra was very helpful knowledgeable and efficient setting me up with my auto and rental insurance"

"Joline & her staff are THE BEST! Joline has always been there for my family & I for many years & when issues arise. She continues to provide great knowledgeable personalized service & with peace of mind. Thank You Joline!"

"First time customer with State Farm , I have to say If it wasn’t for Belinda to be so kind & helpful I would still be looking around! She explained everything thoroughly until I understood, I will be definitely recommending state farm to family and friends thank you !"

"This review is for Sandra at Joline Banks state farm office. Sandra has provided me with excellent, professional service on more than one occasion."